Contact

SC NATURAL PLUS COMERT SRL
RO: 5179064; J 12/317/1994
Address: Str. M. Kogalniceanu, no. 2, bl. J, ap. 48, Dej, jud. Cluj
Phone: 0264-222-562; 0744-696-280

Shopping basket:

Natural Plus food supplements can be bought online safely, quickly and easily. Ordering online takes a few minutes and all you have to do is follow a few simple steps. No registration is required to create an order (account creation).

Step 1. Search for the desired product

Use the menu in the top bar to search for the desired product.

Step 2. Choose the desired product.

Add the desired products to the shopping cart by selecting the "Add to cart" button.

Step 3. Shopping cart

After adding the products you are automatically directed to the shopping cart where you can view all the added products. If you want the products can be removed from the basket and the quantity changed. Select the "Update Cart" button to update the order.

After adding the desired products to the cart, you must select the billing data, delivery address, payment methods (Cash on Delivery, Card). Fields marked with a red star are required. The Natural Plus store allows you to place an order without creating an account, but we recommend that you register in order to benefit from all the discounts, promotions, news.

Step 4. Complete the order

After checking the “Order Summary” form, where the ordered products will appear and the total payment amount, click on the “Place Order” button to complete. After this you will receive a message to complete the order and you will receive a confirmation email with the name and code of the ordered products, payment method, delivery time: maximum 48 hours.

Transport:

Natural Plus supplements will be delivered through the fast courier company NEMO EXPRESS, all over the country.

The transport is FREE provided that the total value of the order exceeds the amount of 150 lei.
If the total value of the order is less than 150 lei, the transport cost is 15 lei.

Product delivery

The products will be delivered in MAXIMUM 2 working days from the order confirmation. If the product appears on the site as unavailable, please contact us for more details.

Payment methods:

1. Refund (Cash is paid upon receipt of the package from COURIER)

2. Online payment by card

PlatiOnline

Payment can also be made online using your personal card, in complete safety.

Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MasterCard and others.

No additional fees are charged for transactions

To ensure the security of transactions, Natural Plus uses the STRIPE platform
The transaction will appear as Natural Plus on the account / card statement of the holder.

Transaction cancellation

Cancellation of the transaction is possible only by phone without the obligation to mention the reason for its cancellation. You can contact us at any of the phone numbers displayed 0264-222.562; 0744-696.280. Cancellation can only be made until the order is processed or shipped.

After canceling a card transaction, the issuing bank will unblock the amount blocked in the client's account within 1-30 days, depending on its policy.

For orders paid with the card, the amount will be returned on the same card used for trading, within a maximum of 30 days from the acceptance of the return. The duration of the funds release depends entirely on the bank. Natural Plus has no influence on the bank's policy.

Return of purchased supplements

Purchased Natural Plus supplements can be returned within 14 calendar days of receipt, subject to the following conditions:

1. The return of Natural Plus supplements is made at the customer's expense, who can use any transport service.
2. The return of the money will be made by the same payment method used to order the products. The term for returning the amounts is 72 hours from the moment of receiving and checking the supplements from the customer.

If you wish to return the order to us, please complete this RETURN FORM . The form is just a template and is not required.

Complaints

For any information we are at your disposal!

You can contact us at any of the phone numbers displayed 0264-222.562; 0744-696.280, from Monday to Friday between 08.00-16.00 or you can write us an e-mail at office@naturalplus.ro (you will receive the answer as soon as possible).

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